RIGHT OF WITHDRAWAL You have a 14-day return policy for any reason. Please note that return porto is paid by you as a customer. We do not collect packages sent to us as a claim. You don't need to fill out the undo form, but you need to note who the items come from. If the conditions for withdrawal are met, we will refund the price of the goods. Please note that the costs of returning goods are incurs to you (cf. Section 15, first paragraph of the Right of Withdrawal Act).
If the garment has been clearly used, washed or otherwise changed, we reserve the right to deduct a fee. This also applies if the goods are full of dog hair or smells. The goods should be returned in original packaging, neatly folded together.
RIGHT OF EXCHANGE Be careful to measure your dog when choosing dog clothes, beds or other products. However, should it not prove that the product does not fit, we will of course switch to a different size, or return the money if we are unable to find a product that is suitable. You only cover postage costs to us.
We are not so concerned that you return within the statutory 14 days, it does nothing if it gets a few days over - as long as the product is in tip top unused condition. Keep the receipt on the sent return, you are responsible for the goods reaching us. The item returned must be in the same condition in which it was purchased. All products shall be clean and unused upon return. The goods should be returned in original packaging neatly folded together.
Note: Clothes and beds that are visibly used beyond what may be deemed sufficient to test the fit; clothes/bed that is dirty and full of dog hair are not replaced. If the garment/bed has been clearly used, washed or otherwise changed, we reserve the right to charge a fee. The same goes for other products.
If you are going to switch to a different size, you need to go to the store and order again. Your original purchase will be credited when the return returns to us.